product warranty

HYPHEN is proud of its attention to detail and the quality of its goods and materials.

LIMITED THREE-YEARS WARRANTY

We provide a three-year manufacturer’s warranty from the date of purchase for all HYPHEN products.

Please visit our support page if you have received a defective product,
or are experiencing any problems with your product.

This warranty strictly does not cover cosmetic or incidental damages or damages that arose from negligence, misuse,
wear and tear, or not using the product in accordance with the product instructions (dropping the product, etc.).

You may be eligible for a free replacement, if the product malfunctions or fails to work (Terms & Conditions apply).

To obtain service under this Warranty, please contact our Customer Support team
with the following information to determine the problem and the most suitable solution:

  • Proof of purchase
  • Photo/Video of the faulty product
  • Details of the issue with your purchased item

If the problem cannot be resolved, we will send you a replacement, or a full refund including all delivery charges.

Please note, to receive a free replacement, you may be asked to send the faulty product to HYPHEN at no cost to you.

Please provide a valid proof of purchase in your initial enquiry, such as a receipt from an authorized retailer. Unfortunately, we cannot offer the warranty to products without proof of purchase.

Full warranty terms & conditions can be found below.

DETAILED LIMITED PRODUCT WARRANTY POLICY

We at HYPHEN warrant our products against defects in material or workmanship for a period of three (3) years from the original date of purchase of the product by a consumer (the “Warranty Period”). HYPHEN does not warrant, and is not responsible for, any smart phone or other device made by anyone other than HYPHEN. If a material or workmanship defect arises with regard to any HYPHEN product, and a valid claim is received within the Warranty Period, we will at our option: (i) repair the HYPHEN product using new or refurbished parts; (ii) replace the HYPHEN product with a new or refurbished HYPHEN product; or (iii) refund the purchase price of the defective HYPHEN product. For the purposes of this limited warranty, “refurbished” means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are your exclusive remedies.

Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, HYPHEN expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability or fitness for a particular purpose and you specifically agree that HYPHEN shall not be liable for any special, incidental, indirect, punitive or consequential damages for breach of any warranty of any type on any HYPHEN product. For the avoidance of doubt, the limited warranty does not cover damages that arose from negligence, misuse, wear-and-tear or failure to follow the product instructions (e.g. dropping the product etc.). In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device (including but not limited to any mobile phone devices) or personal property inside or outside of the HYPHEN product.

EXTENDED TEN-YEARS WARRANTY

To extend your standard three-year manufacturer’s warranty from the date of purchase for HYPHEN
products register your HYPHEN purchase by filling up the form at the bottom of this page.
Only eligible products can register using the form below.

Please visit our support page if you have received a defective product
or are experiencing any problems with your product.

This warranty strictly does not cover cosmetic or incidental damages or damages that arose from negligence, misuse,
wear and tear, or not using the product in accordance with the product instructions (dropping the product, etc.).

You may be eligible for a free replacement, if the product malfunctions or fails to work (Terms & Conditions apply).

To obtain service under this Warranty, please contact our Customer Support team
with the following information to determine the problem and the most suitable solution:

  • Proof of purchase
  • Photo/Video of the faulty product
  • Details of the issue with your purchased item

If the problem cannot be resolved, we will send you a replacement, or a full refund including all delivery charges.

Please note, to receive a free replacement, you may be asked to send the faulty product to HYPHEN at no cost to you.

Please provide a valid proof of purchase in your initial enquiry, such as a receipt from an authorized retailer. Unfortunately, we cannot offer the warranty to products without proof of purchase.

Full warranty terms & conditions can be found below.

DETAILED LIMITED PRODUCT WARRANTY POLICY

We at HYPHEN warrant our products against defects in material or workmanship for a period of three (3) years from the original date of purchase of the product by a consumer (the “Warranty Period”). This warranty can be extended for a period of 10 years by registering your purchase with us. HYPHEN does not warrant, and is not responsible for, any smart phone or other device made by anyone other than HYPHEN. If a material or workmanship defect arises with regard to any HYPHEN product, and a valid claim is received within the Warranty Period, we will at our option: (i) repair the HYPHEN product using new or refurbished parts; (ii) replace the HYPHEN product with a new or refurbished HYPHEN product; or (iii) refund the purchase price of the defective HYPHEN product. For the purposes of this limited warranty, “refurbished” means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are your exclusive remedies.

Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, HYPHEN expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability or fitness for a particular purpose and you specifically agree that HYPHEN shall not be liable for any special, incidental, indirect, punitive or consequential damages for breach of any warranty of any type on any HYPHEN product. For the avoidance of doubt, the limited warranty does not cover damages that arose from negligence, misuse, wear-and-tear or failure to follow the product instructions (e.g. dropping the product etc.). In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device (including but not limited to any mobile phone devices) or personal property inside or outside of the HYPHEN product.

Date of Purchase*

Receipt Number*

Barcode*

Barcode should be at back-side of the packaging


Barcode-Example

Retail Store Name* (where did you purchase the product from)

Your Name*

Your Email*

Upload Receipt Copy*